Quick Cancellation Fee Schedule
The following applies to standard group departures. Custom/private departures may have different rules stated on the invoice.
| Days before trip start | Refund | Cancellation fee |
|---|
| 45+ days |
90% of trip fee |
10% (admin & blocking cost) |
| 30–44 days |
70% of trip fee |
30% |
| 15–29 days |
40% of trip fee |
60% |
| 7–14 days |
20% of trip fee |
80% |
| 0–6 days (incl. no-show) |
0% |
100% |
Note: Once issued, permits, insurance, and third-party reservations are usually non-refundable. Such costs are excluded from refunds above.
If You Cancel
- Notice: Email info@terranovaexped.com from your registered address with booking ID.
- Deposit: A minimum 10% of the trip fee (or actual non-recoverable costs) is non-refundable after confirmation.
- Reschedule once for free when requested 15+ days before start, subject to availability and seasonal pricing.
- Within 7–14 days, reschedule with a change fee of ₹2,000 or 10% (whichever is higher). <7 days: reschedule not available.
- Credits (if offered) are valid for 12 months from issue and are transferable once on request.
If We Postpone or Cancel (Weather / Safety / Logistics)
- We may adjust the itinerary, shift summit days, or move to a comparable route/camp for safety.
- If a departure is cancelled before start, choose: 100% credit to a future date or a full refund of the trip fee paid.
- We are not liable for indirect costs (flights, hotels, visas, leaves). Buy flexible fares/travel insurance where possible.
Mountains are dynamic. Weather and local regulations can force changes even after start; unused services after trip commencement are generally non-refundable.
No-Show, Late Arrival, or Early Exit
- No-Show / <24h late: treated as cancellation within 0–6 days — no refund.
- Early exit / medical evacuation: extra transport, stay, and evacuation charges are payable by the participant. Unused services are non-refundable once the trip has started.
Non-Refundable Components
- Government permits/fees once applied or issued.
- Insurance premiums.
- 3rd-party arrangements (flights, hotels, porters, mules) not booked by us or booked as non-refundable.
- Bank/UPI/PG gateway charges and currency conversion spreads.
Refund Method & Timelines
- Refunds are processed to the original payment method within 7–10 business days after approval.
- International refunds depend on your bank/card cycles (allow 5–15 additional days).
- Gateway/FX fees and non-recoverable costs (see above) are deducted where applicable.
Special Cases
Private/Custom Departures
Custom trips may carry stricter terms based on the route, permits, and logistics. The signed proposal/invoice prevails over this page where different.
Minimum Team Size
If a batch does not meet minimum size, we may offer to run the trip with revised inclusions, move you to a nearby date, or issue a full refund/credit.
How to Request Cancellation or Refund
This policy is governed by applicable Indian law. We may update terms; the latest version on this page applies at the time of your request.
